CALMPOINTCLINIC PSYCHIATRY LLC ("CalmPoint Psychiatry," "we," "our," or "us") is committed to protecting your privacy and safeguarding the information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information submitted through our website.
By using this website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you submit a request through our website, we may collect information including:
Full name
Date of birth
Email address
Phone number
Insurance provider name
Communication preferences
Information you voluntarily provide through website forms
We may also automatically collect certain technical information when you visit our website, including:
IP address
Browser type
Device information
Pages visited
Website usage data
Cookies and similar technologies
2. How We Use Your Information
We may use the information we collect to:
Review appointment requests
Contact prospective or existing patients
Schedule or manage appointments
Review insurance information submitted during the appointment request process
Coordinate care and administrative services
Respond to inquiries
Improve our website and services
Send communications you have requested or authorized
Comply with legal and regulatory obligations
3. Text Messages (SMS) and Communications
If you provide your phone number and expressly consent to receive SMS messages, CalmPoint Psychiatry may send SMS communications for the purposes described below.
Responses to appointment requests
Appointment confirmations
Appointment reminders
Scheduling updates
Office communications
Practice announcements
Educational resources and practice-related information
Promotional or marketing messages when separately authorized by you
Message frequency varies.
Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP.
For assistance, reply HELP or contact our office directly.
Consent to receive SMS messages is not required as a condition of receiving healthcare services.
SMS Privacy
SMS consent is not shared with third parties or affiliates for marketing purposes.
Phone numbers collected for SMS communications are used only for the purposes described in this Privacy Policy and in accordance with applicable law.
4. HIPAA and Protected Health Information
CalmPoint Psychiatry utilizes reasonable administrative, technical, and physical safeguards designed to protect the information submitted through our website.
Information submitted through our website may become part of our administrative records and may be used to:
Evaluate appointment requests
Review insurance information
Communicate regarding services
Coordinate care
Perform administrative functions
The use and disclosure of Protected Health Information (PHI), where applicable, is governed by the Health Insurance Portability and Accountability Act (HIPAA) and other applicable federal and state laws.
For additional information regarding our healthcare privacy practices, please review our Notice of Privacy Practices.
5. Sharing Your Information
We do not sell your personal information.
We may disclose information when necessary to:
Healthcare providers and staff involved in your care
Insurance companies or payers, when applicable
HIPAA-compliant service providers and business associates
Vendors who assist in operating our practice
Government agencies or legal authorities when required by law
Other parties with your authorization or as otherwise permitted by law
SMS consent is not shared with third parties or affiliates for marketing purposes.
6. Cookies and Analytics
Our website may use cookies, analytics services, and similar technologies to improve website performance and better understand visitor interactions.
These technologies may collect information such as:
Browser type
Device information
Website usage
Pages visited
IP address
You may disable cookies through your browser settings; however, some features of the website may not function properly.
7. Children's Privacy
CalmPoint Psychiatry provides services for patients of all ages.
Parents or legal guardians may submit information on behalf of minors. We rely on parents and legal guardians to provide accurate information and any legally required consent.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect the information submitted through our website against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Choices
You may:
Opt out of promotional email communications
Opt out of SMS communications by replying STOP
Contact us to update your information
Contact us with privacy-related questions
Certain communications related to appointments, scheduling, billing, or care coordination may still be necessary to provide healthcare services.
10. Third-Party Websites
Our website may contain links to third-party websites.
CALMPOINTCLINIC PSYCHIATRY LLC is not responsible for the privacy practices, policies, or content of third-party websites. We encourage you to review the privacy policies of every website you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any changes will be posted on this page with a revised Effective Date.
Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact us:
CALMPOINTCLINIC PSYCHIATRY LLC
3600 Wheeler Ave., Suite 1A
Fort Smith, AR 72901
Phone: +1 479-353-9992
Email: [email protected]